Nuala Calnan, PhD, has over 20 years’ experience in the pharmaceutical industry including roles at Leo Pharma, Elan, Wyeth BioPharma (Pfizer), PM Group and is currently a member of the Pharmaceutical Science & Regulatory Team at DIT, Ireland. Nuala’s focus is on the integration of Knowledge Excellence, Operational Excellence, & Cultural Excellence in delivering enhanced quality outcomes for the patient and has led an Irish Industry research study in this field. She has just completed a knowledge management research project into the Product Recall and Quality Defect data at the Irish medicines regulator, HPRA. Nuala co-leads the ISPE Quality Culture Team as a member of the ISPE Quality Metrics Initiative. In addition, Nuala also co-leads the ISPE/ PQLI Task Team on Knowledge Management and is co-authoring a book on the subject of Knowledge Excellence due for publication in 2016. Dr. Calnan may be contacted at the School of Chemical and Pharmaceutical Science, Dublin Institute of Technology, Kevin Street, Dublin 8, Ireland, and at Nuala.firstname.lastname@example.org.