VIV Podcast

Staying Compliant with Compliant Product Complaint Handling Systems w/Chris Wubbolt

We welcome back Chris Wubbolt to talk about staying compliant with compliant product compliant handling systems. A variety of items are discussed inlcuding:

  • Overview of the type of systems and the current requirements impacting them
  • How does this integrate into an existing QRM system and does it need to be managed by a separate implementation and monitoring team?
  • What exactly constitutes a “product complaint” under regulatory standards?
  • What are the most common errors or omissions?
  • Outdated systems, Lack of information, and Poorly defined procedures. How can an organization overcome these challenges?
  • What are all of the QMS components?
  • What are three steps they can take to ensure compatibility with existing QRM?
  • What are the best practices for companies to start their QRM?
  • How often should internal audits be done of the product complaint process?

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