At one of the pharmaceutical firms, the small, dedicated audit group of Pfizer. Inc., under the insightful leadership of Ken Chapman, faced the awesome challenge of auditing all of the sites within the corporation to determine whether each was compliant with the appropriate, and not yet well-defined regulation. They chose an audit program that would provide a consistent theme, or DRUMBEAT®5, for all units of the corporation. Although the focus of the audit program was on pharmaceutical operations, the group was aware that other regulations would come into play. At that time they had only a hint...
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