Video

SOPs for Managing Application Service Providers

At IVT's Qualifying and Validation Cloud and Virtualized IT Infrastructures, Editorial Board member Ivan Soto explains how to manage service providers, including:

  • ƒ Types of Managed Services
  • ƒ Outsourcing process
  • ƒ Quality expectations for Managed Service providers
  • ƒ Roles and Responsibilities
  • ƒ Governance, monitoring and oversight
  • ƒ Service Level considerations
  • ƒ Inspection Readiness
  • ƒ Case Study: Promotional Materials System Implementation

Download the presentation here.

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